Refund Policy

Cancellations:

A minimum of 90 days' notice is required for cancellations of the rental agreement; failure to provide this notice will result in no refunds. In the case of events such as war, fire, tragedy, pandemic, natural disasters, or other emergencies within 90 days of your wedding or event, we will transfer your retainer to a new date at no additional cost, as long as the new date is within one year of the original event date.

Retainers are non-refundable in full. Any refunds will exclude payment processing fees, the time spent communicating with you, the opportunity cost of turning away other bookings for the same date, time spent preparing your proposal and event details, banking fees for processing refunds, and any costs associated with listing the rental item online.

Oak City Blooms reserves the right to cancel this agreement if we determine that we are unable to fulfill our obligations. In such cases, Oak City Blooms will provide a refund for the amount paid, minus any costs incurred up until the cancellation notice is given.