FAQ
Get Answers to All Your Questions with Our Frequent Asked Questions.
If you do not find your question below, please email oakcityblooms@gmail.com or call us (919) 578-3353, and we will be happy to answer any questions!
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Where can I find some instructions for how to rent?
Visit our "How to rent" page by clicking here.
How do payments work?
We offer 2 payment options: All the payment is due up front or SHOP PAY which splits it into 4 payments.
Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
How far does your included delivery fees go?
We will deliver for free within 45 miles of our warehouse in Raleigh, North Carolina (27615) and pickup time of no later than 9:00 PM. Pickup times after 9:00PM can be scheduled for additional fee. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know.
What are the pickup fees for pickups after 9pm
9:30 PM: $50
10:00 PM: $100
10:30 PM: $150
11:00 PM: $200
11:30 PM: $250
12:00 AM: $300 However, we will work with your venue for next day pickups to avoid these fees when possible.
This will depend on if the venue will allow us, if the arch is needed the next morning, and if we can fit it into our schedule the next day.
How much does delivery cost if it is not within 45 miles of your warehouse?
If your location exceeds 45 miles outside of our Raleigh warehouse, we charge $1.50/mile.
What does it mean when it says price is for 1 setup/location only?
That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else.
What if I want to see an Aisle, Arch, or Backdrop in person first?
We don’t offer in-person viewings of our products due to their large size and difficulty in transportation for these types of appointments. Instead, we provide detailed photos and videos to give you a clear understanding of the products before you rent. For more images and videos, check out our Instagram at @OakCityBlooms. Additionally, we host open houses at various venues where you can see the items in person. Please reach out via email for the next open house date.